Complaints
How to submit a complaint
Any complaints can be sent in writing to 739 Single Member Management Company, Compliance Office, via Monaldo da Falciano n° 3, 47891 Rovereta (RSM)
Response times and complaint management
739 SG will handle the complaints received with the utmost timeliness and diligence. The complaint management process, with its final outcome containing the determinations of SG, must be completed within a maximum period of 90 days from the date of receipt of the complaint itself. SG will respond to the report within the above-mentioned terms, using the contact details in its possession or otherwise communicated by the customer.
The submission of a complaint by a customer does not in any way prejudice the right of the same to appeal to the judicial authority or to conciliatory bodies, pursuant to the regulatory and legislative provisions in force from time to time in this matter.
The submission of a complaint by a customer does not in any way prejudice the right of the same to appeal to the judicial authority or to conciliatory bodies, pursuant to the regulatory and legislative provisions in force from time to time in this matter.
Complaint handler
The office responsible for managing complaints at 739 SG is the Compliance Office.
